Roles & Resposibilities:
Monitoring the incident Queue
Creation of incident / service request
Accepting Incident with in SLA resolve
Updating Incidents / service request as per SLA
Closure of Incidents / service request within SLA
Elevate Incidents to next level with warm handover process within SLA
Start and stop service based on Incident / Service request
Checking the logs for basic troubleshooting
Troubleshooting by following SOPs
Troubleshooting Monitoring issues With SOP Documents
Must be willing to work in 24X7 shifts.
Should have basic knowledge of routine patching.
Knowledge of Ticketing Tools and how it functions
Good understanding of ITSM/ITIL processes.
Apply
Monitoring the incident Queue
Creation of incident / service request
Accepting Incident with in SLA resolve
Updating Incidents / service request as per SLA
Closure of Incidents / service request within SLA
Elevate Incidents to next level with warm handover process within SLA
Start and stop service based on Incident / Service request
Checking the logs for basic troubleshooting
Troubleshooting by following SOPs
Troubleshooting Monitoring issues With SOP Documents
Must be willing to work in 24X7 shifts.
Should have basic knowledge of routine patching.
Knowledge of Ticketing Tools and how it functions
Good understanding of ITSM/ITIL processes.
Apply
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